PAYMENT RULES:

Payment by bank cards is carried out through ALFA-BANK JSC.

VISA, MasterCard, MIR cards are accepted for payment.

The payment service via the Internet is carried out in accordance with the Rules of the international payment systems Visa, MasterCard and the MIR Payment system on the principles of confidentiality and security of payment, for which the most modern methods of verification, encryption and data transmission over closed communication channels are used. The bank card data is entered on the secure payment page of ALFA-BANK JSC.

On the page for entering bank card data, you will need to enter the bank card data: card number, card holder’s name, card expiration date, three-digit security code (CVV2 for VISA, CVC2 for MasterCard, Additional Identification Code for MIR). All the necessary data is printed on the card itself. The three-digit security code is the three digits located on the back of the card.

Next, you will be redirected to your bank’s page to enter the security code that will come to you in an SMS. If the security code did not come to you, then you should contact the bank that issued you the card.

 

Cases of refusal to make a payment:

  • the bank card is not intended for making payments via the Internet, as you can find out by contacting your Bank;
  • there are not enough funds to pay on a bank card. You can find out more about the availability of funds on a bank card by contacting the bank that issued the bank card;
  • the bank card data was entered incorrectly;
  • the bank card has expired. The validity period of the card is usually indicated on the front side of the card (this is the month and year until which the card is valid). You can find out more about the validity period of the card by contacting the bank that issued the bank card;

For payment by bank card and other issues related to the operation of the site, you can contact the following phone numbers: +7 495 899 0555.

The personal information provided by you (name, address, phone number, e-mail, bank card number) is confidential and is not subject to disclosure. Your credit card data is transmitted only in encrypted form and is not stored on our Web server.

REFUND POLICY:

The Client has the right to refuse all services provided by the Contractor at any time, provided that the Contractor pays the costs incurred for the part of the service already actually rendered (clause 1 of Article 782 of the Civil Code of the Russian Federation, Article 32 of the Federal Law “On Consumer Rights Protection”).

The refund of funds to the Client is carried out in the following cases:

* the Client’s desire to return the funds in accordance with Article 32 of the Law of the Russian Federation of 07.02.1992 N 2300-1 “On Consumer Rights Protection”;

* inability to fulfill the terms of the contract on the part of the Contractor in accordance with Article 29 of the Law of the Russian Federation of 07.02.1992 N 2300-1 “On Consumer Rights Protection”;

• other circumstances provided for by the Civil Code of the Russian Federation, the Law of the Russian Federation of 07.02.1992 N 2300-1 “On consumer Rights Protection”.

The refund of funds to the Client is not carried out in the following cases:

• in the event of the impossibility of performing the service caused by the Client’s fault in accordance with Article 781 of the Civil Code of the Russian Federation;

• other circumstances provided for by the Civil Code of the Russian Federation, the Law of the Russian Federation of 07.02.1992 N 2300-1 “On consumer Rights Protection”.

If the Contractor is unable to provide the services paid for by the Client, the refund is made in the amount of 100 % minus the cost of the services rendered

To return funds to a bank card, it is necessary to fill out an “Application for a refund of funds”, which is sent by the company to the email address upon request and send it along with a copy of the passport to the address claim@inword.ru

To refund funds for transactions carried out with errors, you must apply with a written application and attach a copy of your passport and receipts/receipts confirming the erroneous write-off. This application must be sent to claim@inword.ru

If necessary, the Contractor’s employees may request additional documents from the Client

The refund will be made to the bank card within 21 (twenty-one) business days from the date of receipt of the “Application for a refund” by the Company.

The refund amount will be equal to the purchase amount. The period of consideration of the Application and refund of funds begins to be calculated from the moment the Company receives the Application and is calculated in working days, excluding holidays/weekends