The Group's operations are highly skilled and labour-intensive. It relies heavily on the skills, dedication and passion of all our employees and contractors to meet customer demand for excellent quality and on-time delivery.
The values we promote include mutual respect of colleagues, a commitment to outstanding quality work, trust, honesty and integrity.
Health and wellbeing
InWord is committed to supporting and improving the health, wellbeing of its people in a complex and demanding digital world. Our wellbeing initiatives bring together a range of suggestions to promote a healthy mind, body and work/life balance in a way that works for everyone. At InWord, we support the physical and mental health of our employees so that they can thrive in their professional, personal lives.
We are committed to providing a safe environment for our employees. We agree that the nature of our business is very low risk in relation to health and safety. However, we aim to continually improve it, and ensure that we meet and exceed legal requirements.
Equality, diversity and inclusion
InWord is committed to hiring people who reflect the diversity of the Group's communities and reinforce our ethical values, behaviour. No discrimination is tolerated. We are committed to providing all employees with an excellent working environment, the latest technology, appropriate training, training and development support, social opportunities and a competitive benefits package to ensure long-term employee engagement, job satisfaction.
Maximising the potential of our employees is central to our growth. We run initiatives around the world to help our employees develop and advance their careers. We provide various programmes to develop our employees' global capabilities, including talent development, business training and management development.
Social dialogue in its various forms is common throughout the world. Social dialogue takes place at group, district and local levels. It involves all kinds of communication and consultation between InWord employees on all kinds of topics, including social issues and events, environmental and welfare issues, working conditions and various public policies of common interest.
Dialogue is encouraged through internal surveys, 'pulse checks', regular departmental meetings and briefings, management team updates and newsletters.
The diversity of our workforce
Up to 30 y.o. From 30 to 50 Over 50
33% 59% 8%
Male Female Total
Management 59% 41% 4%
Employees 43% 57%. 96%
We have an active programme of coordinated funding for charities offered by our employees. We actively promote foreign language learning through school and university partnership programmes.
Attitude towards the customer
InWord is committed to meeting our clients' needs by providing a service that meets, exceeds and exceeds their expectations. Our clients rely on our experience, integrity and creativity. These qualities help them overcome the challenges of translation and continue to grow their business in an international environment. Our employees understand the role they play in achieving this, which is reflected in the improvement and optimisation of existing processes and controls, striving for:
- Timely delivery.
- Accuracy of delivery.
- Customer satisfaction.